Get to know the device.
You have as many as 30 days to do so.
Discover the possibilities
We know that change may be difficult. That is why we offer you 30 days to make a decision and return the purchased product if it fails to meet your expectations.
Learn about the product. If it fails to meet your expectations, you may return it free of charge within 30 days from the date of delivery of the shipment.
Free return
We provide free of charge return via DHL courier or InPost parcel lockers.
You do not have to pay in advance
Our store offers the option of PayPo deferred payments. You can pay even after 30 days.
Choose your product
IQOS ORIGINALS DUO
New style. Same technology.
A combination of HeatControl technology and the original design of the IQOS 3 DUO, in 4 new colours.A combination of HeatControl technology and the original design of the IQOS 3 DUO, in 4 new colours.
If you have additional questions, contact our Experts. Our experts are available at 519 959 984, 6 days a week: Monday to Friday from 9:00 a.m. to 8:00 p.m., as well as on Saturdays from 11:00 a.m. to 5:00 p.m.
How are shipments delivered?
Products shall be delivered free of charge via courier to the address indicated in the order. Orders are delivered within 1-2 business days. If we receive your order before 4:00 p.m., it will be sent the same day.
Product return within 30 days. Does this option apply to all devices?
Yes, we offer as many as 30 days for return when purchasing any IQOS or lil SOLID 2.0 device in our online store. You can return the products you purchased and send them back to us within 30 days from the date of delivery of your order, without providing a reason. You can return the product free of charge via DHL courier or InPost parcel lockers - details on the return policy can be found here.
I want to make the payment after 30 days. How can I use the deferred payment option?
When placing an order you can select the option of deferred payment. After picking the online payment option and selecting Przelewy24, the payment gateways will be displayed – you will be able to select the PayPo option. More information on deferred payments can be found in our most frequently asked questions here.
Any questions?
We will be happy to answer them.
Use the help of our experts by calling 801 801 501
or 22 455 14 04 The cost of the call is according to the operator's tariff.
Our experts are at your disposal
daily from 8:00 a.m. to 10:00 p.m.