If you have additional questions, contact our Experts. Our experts are available at 519 959 984, 6 days a week: Monday to Friday from 9:00 a.m. to 8:00 p.m., as well as on Saturdays from 11:00 a.m. to 5:00 p.m.
How are shipments delivered?
Products shall be delivered free of charge via courier to the address indicated in the order. Orders are delivered within 1-2 business days. If we receive your order before 4:00 p.m., it will be sent the same day.
Product return within 30 days. Does this option apply to all devices?
Yes, we offer as many as 30 days for return when purchasing any IQOS or lil SOLID 2.0 device in our online store. You can return the products you purchased and send them back to us within 30 days from the date of delivery of your order, without providing a reason. You can return the product free of charge via DHL courier or InPost parcel lockers - details on the return policy can be found here.
I want to make the payment after 30 days. How can I use the deferred payment option?
When placing an order you can select the option of deferred payment. After picking the online payment option and selecting Przelewy24, the payment gateways will be displayed – you will be able to select the PayPo option. More information on deferred payments can be found in our most frequently asked questions here.
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Monday to Friday from 9:00 a.m. to 8:00 p.m.
and on Saturdays between 11:00 a.m. and 5:00 p.m.